returning customers

FAQ

Payment

How do i pay?

Our virtual store accepts all magor credit cards: Visa, MasterCard, American Express and Diners. Payment can also be made through PayPal.

Is it safe to use my credit card?

Our website's advanced technology uses SSL (Secure Sockets Layer) encryption. You can pay by credit card without any fear.

If I tried to pay by credit card but an error occurred?

Try to enter the information again and note the following information: your credit card number without spaces, expiry date, full ID or passport number, CVV number (Card Verification Value - the three digit number on the back of the card, with American Express sometimes the four digits printed in black on the front of the card are required).

Can I pay in installments?

Unfortunately we cannot accept payment in installments through the site due to fraud in Israel and around the world. Should you still wish to pay in installments and enjoy all the benefits the site offers, complete the order form up to the payment page. Then Click here to send us an email with a request for payment in installments and one of our representatives will contact you to complete the order over the phone.

I have a coupon

How do i use the coupon?

Proceed to Shopping Cart page. On the right is a block for you to insert the coupon code. Click on it and type the coupon code exactly as it is written. If successful, the coupon code automatically updates the summary order.

If the coupon code does not work?

Should the coupon code not work, please check whether you used quotation marks ("-"). If you did, they should be deleted as they are not valid. If it still does not work, please contact us through the Contact Form and inform us about the problem so that we can resolve it as soon as possible.

All information on company products

Are the products licensed by the Ministry of Health?

All products manufactured by Alona Shechter LTD are licensed by the Ministry of Health in Israel and the European CPNP.

Are the products tested on animals?

All products manufactured by Alona Shechter LTD are not, and have never been tested on animals.

What is the shelf life of the products?

All our products have a shelf life of three years from the time of production to the time of opening. Thereafter, the shelf life of products varies from 6 months to 24 months. Check the sign on each product to confirm the shelf life of that product. The sign showing the shelf life is indicated on the left side of each page of each product on our website.

Are the products 100% natural?

The main ingredients of Alona Shechter's products are medicinal herbs and minerals from the Dead Sea which are natural, but are combaind with stabilizers and preservatives.

Club Members

Can I join the VIP club?

Alona Shechter Company is pleased to invite anyone who wants to join, to register as a club member.

Is there any cost to register for the VIP club?

The club is open to everyone and is free of charge. We do not believe in charging our valued custemers a fee to join our VIP club.

What are the benefits of being a member of the VIP club?

1. Members receive an option to purchase Alona Shechter's products using coins earned. 2. Club members have the option of accumulating coins by sharing opinions, leaving reviews and from previous purchases. Coins may be used for any purchase. 3. Our club members receive up to three Emails per month informing them of: discounts, promotions, events, coupons, sweepstakes and other interesting happenings.

How to Register for our VIP club?

Click on the "Sign In" icon on the home page in our website, then click on "Create An Account" and complete the form and then "Register". You will automatically become a VIP club member. 

Bloggers and Referal Program

I'm a blogger. Are there any benefits for me in reviewing your products?

Alona Shechter Company encourages collaboration between ourselves and bloggers that write blogs about beauty. After reviewing one of your blogs about beauty products, we will send you an Email with all the information. After receiving your confirmation, we hope to begin the collaboration.

How does the referal program work?

Any costomer who has registered on our site is given a personal code which, when used by a referal, automatically qualifies the customer to receive 5% of the value of the order in coins. Referals can be shared on all social networking sites: facebook, twitter, personal website etc. After accumulating 1000 coins earned through purchases made by referals only, can they be converted into cash which can be deposited directly into your bank account. Each coin has a value of one dollar ($1).

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